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Your privacy is important to us. This privacy statement explains the personal data Microsoft processes, how Microsoft processes it, and for what purposes. References to Microsoft products in this statement include Microsoft services, websites, apps, software, servers, and devices.
Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions Microsoft has with you and the Microsoft products listed below, as well as other Microsoft products that display this statement.
Young people may prefer starting with the Privacy for young people page. That page highlights information that may be helpful for young people. Most Microsoft sites use cookies, small text files placed on your device which web servers utilize in the domain that placed the cookie can retrieve later.
We use cookies to store your preferences and settings, help with sign-in, provide targeted ads, and analyze site operations.
For more information, see the Cookies and similar technologies section of this privacy statement. Microsoft adheres to the principles of the EU-U. To learn more, visit the U. For more information about contacting Microsoft, including Microsoft Ireland Operations Limited, see the How to contact us section of this privacy statement.
Microsoft collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Microsoft and the choices you make, including your privacy settings and the products and features you use.
We also obtain data about you from third parties. If you represent an organization, such as a business or school, that utilizes Enterprise and Developer Products from Microsoft, please see the Enterprise and developer products section of this privacy statement to learn how we process your data.
If you are an end user of a Microsoft product or a Microsoft account provided by your organization, please see the Products provided by your organization and the Microsoft account sections for more information. You have choices when it comes to the technology you use and the data you share.
When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature.
We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you. Microsoft collects data from you, through our interactions with you and through our products for a variety of purposes described below, including to operate effectively and provide you with the best experiences with our products.
We get some of it by collecting data about your interactions, use, and experience with our products and communications. We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data.
These third-party sources vary over time and include:. When you are asked to provide personal data, you can decline. Many of our products require some personal data to operate and provide you with a service. If you choose not to provide data required to operate and provide you with a product or feature, you cannot use that product or feature. Where providing the data is optional, and you choose not to share personal data, features like personalization that use the data will not work for you.
The data we collect depends on the context of your interactions with Microsoft and the choices you make including your privacy settings , the products and features you use, your location, and applicable law. Name and contact data. Your first and last name, email address, postal address, phone number, and other similar contact data.
Passwords, password hints, and similar security information used for authentication and account access. Demographic data. Data about you such as your age, gender, country, and preferred language.
Payment data. Data to process payments, such as your payment instrument number such as a credit card number and the security code associated with your payment instrument. Subscription and licensing data. Information about your subscriptions, licenses, and other entitlements. Data about your use of Microsoft products. In some cases, such as search queries, this is data you provide in order to make use of the products.
In other cases, such as error reports, this is data we generate. Other examples of interactions data include:. Content of your files and communications you input, upload, receive, create, and control. For example, if you transmit a file using Skype to another Skype user, we need to collect the content of that file to display it to you and the other user. If you receive an email using Outlook. Other content we collect when providing products to you include:.
Video or recordings. Recordings of events and activities at Microsoft buildings, retail spaces, and other locations. If you enter Microsoft Store locations or other facilities, or attend a Microsoft event that is recorded, we may process your image and voice data. Feedback and ratings. Information you provide to us and the content of messages you send to us, such as feedback, survey data, and product reviews you write. Traffic data. Traffic data indicates with whom you have communicated and when your communications occurred.
We will process your traffic data only as required to provide, maintain, and improve our communications services and we do so with your consent. Product-specific sections below describe data collection practices applicable to use of those products. Microsoft uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:.
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research. In carrying out these purposes, we combine data we collect from different contexts for example, from your use of two Microsoft products or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Our processing of personal data for these purposes includes both automated and manual human methods of processing. Our automated methods often are related to and supported by our manual methods.
For example, our automated methods include artificial intelligence AI , which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing including AI , we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made.
For example, we manually review short snippets of voice data that we have taken steps to de-identify to improve our speech recognition technologies. Microsoft uses the data we collect to provide you rich, interactive experiences.
For these purposes, we combine data we collect from different contexts for example, from your use of two Microsoft products.
For example, Cortana may use information from your calendar to suggest action items in a heads-up email, and Microsoft Store uses information about the apps and services you use to make personalized app recommendations. However, we have built in technological and procedural safeguards designed to prevent certain data combinations where required by law. For example, where required by law, we store data we collect from you when you are unauthenticated not signed in separately from any account information that directly identifies you, such as your name, email address, or phone number.
When we transfer personal data from the European Economic Area, we do so based on a variety of legal mechanisms, as described in the Where we store and process personal data section of this privacy statement. We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized.
We also share data with Microsoft-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Microsoft and its customers. We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive, or link accounts with another service.
If you use a Microsoft product provided by an organization you are affiliated with, such as an employer or school, or use an email address provided by such organization to access Microsoft products, we share certain data, such as interaction data and diagnostic data to enable your organization to manage the products.
When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among Microsoft-controlled affiliates and subsidiaries.
We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose.
We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets. Finally, we will retain, access, transfer, disclose, and preserve personal data, including your content such as the content of your emails in Outlook.
For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Law Enforcement Requests Report.
Please note that some of our products include links to or otherwise enable you to access products of third parties whose privacy practices differ from those of Microsoft. If you provide personal data to any of those products, your data is governed by their privacy policies. You can also make choices about the collection and use of your data by Microsoft. You can control your personal data that Microsoft has obtained, and exercise your data protection rights, by contacting Microsoft or using various tools we provide.
In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:. Not all personal data processed by Microsoft can be accessed or controlled via the tools above. If you want to access or control personal data processed by Microsoft that is not available via the tools above or directly through the Microsoft products you use, you can always contact Microsoft at the address in the How to contact us section or by using our web form.
We provide aggregate metrics about user requests to exercise their data protection rights via the Microsoft Privacy Report.
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